FAQ
Shopping questions
Answers about shipping, sizing, returns, and contacting the shop. If your question is not covered, send a message.
We ship shoes and slippers to street addresses across the United States. International shipping is not available at this time.
Product pages list the sizes stocked for that style. If you usually wear a half size or are unsure between two sizes, email or call with the product name and the size you wear in similar shoes.
Unused items in original condition can be returned within the window described on the returns page. Start there for timelines, packing tips, and how to request a return.
Yes. The shop carries women's shoes and men's shoes in addition to indoor slippers. Use the category pages to browse by type.
Most in-stock orders are prepared within a few business days. Exact timing depends on stock and the shipping method you choose at checkout. See the shipping policy for method details.
Call (820) 415-1731, email hello@luxestep.com, or visit 1006 Artist Alley, Columbia, MO 65201 during posted hours.